Terms & Conditions

Performance Bicycle TERMS & CONDITIONS



Performance Bicycle Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website. Performance Bicycle Pty Ltd reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.



The nominated currency used for all transactions on www.performancebicycle.com.au is Australian Dollars (AUD$) and includes a 10% GST (Australian Goods and Service Tax). This is applicable to all orders containing an Australian address.



Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund.



On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Performance Bicycle Pty Ltd, as soon as possible. Please see our Returns & Exchanges Policy for more information.



Performance Bicycle Gift Cards are available for purchase on www.performancebicycle.com.au in a digital form (emailed to the recipient on order) or Physical form (posted to a delivery address as specified). Performance Bicycle gift cards are valid for use in Australia in both Performance Bicycle owned retail stores or www.performancebicycle.com.au . Performance Bicycle gift cards cannot be redeemed at portable Performance Bicycle events, including warehouse sales. Gift Cards are treated by Performance Bicycle as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Performance Bicycle Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts. Performance Bicycle Gift Cards are not considered as goods or services with a retail price and therefore: -They do not include GST; -They cannot be discounted and are not subject to any discounts. Performance Bicycle Gift Cards are valid for 12 months from the date of purchase, which is noted by an expiry date on the card. Gift cards issued or received as a gift for consumers will have a 3 year expiry date. The 3 year expiry date does not apply to marketing gift cards, donations or card issued prior to March 31st 2018. Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Performance Bicycle gift card in Australia are in Australian Dollars (AUD) and can only be redeemed in Australian Dollars (AUD). Performance Bicycle cannot accept cancellations on Gift Cards once payment has been processed. Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash.



Performance Bicycle promotes a positive platform in order to support and empower our cycling community. We publish product reviews on www.performancebicycle.com.au that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our cycling philosophy. Please reach out to us on 03 8765 9966 or hello@performancebicycle.com.au should you wish to provide direct feedback on our product or brand. We do welcome your communications!


In the event that an item(s) is listed at an incorrect price or with incorrect information, Performance Bicycle reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Performance Bicycle will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

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